Call Answering Services
It’s no doubt that some call answering services are simply better than others. MR E-SOURCING has consistently set the call answering and customer care services bar higher among the rest. MR. E-SOURCING has remained true to its corporate mission to be one of the best call answering services in the world.
MR E-SOURCING has always been a trendsetter and has kept ahead of its time by keeping abreast of technological advancement and continuous training with its call center agents. Our goal is to deliver call answering services to all types of company and cater to products and services our customers have.
MR E-SOURCING Call Center provides professional call answering services personnel coupled with our advanced telecommunications tools.
Why You Need a Call Answering Service
Having a Call Answering Service proves to be advantageous and efficient for the company in terms of their cost and time. Part of the benefits of having a call center is having your corporate profile promoted across every agent and phone line acquired or serviced. Having a call answering service means your staff can concentrate on other important matters without losing a single call by freeing them from busy phone lines. Your company’s bottom line or profit will increase through our 24/7 ordering and customer service representation. Reduce the hassle and stress of your sales staff by creating and customizing a call center for your product and services. Our call answering service is easy to set-up and our expert training quick allowing a quick turnover of services.
Taking Call Answering Services to a Higher Level
Our Call Answering Services differ extensively amongst others because of our excellent service. MR E-SOURCING Call Center’s work ethic supports quality excellence in everything we do for our clients. When the business community speaks about their concerns on telephone call centers and call answering services, we pay attention and listen to them.
We cautiously pre-screen the job candidates who ask for our call answering service positions and only hire representatives with concrete performance records in customer service field and clerical backgrounds. We instruct our employees extensively on our client accounts, client industry background, call answering service procedures and proper manners or etiquette and give close, strict supervision for new operators and experienced call answering service representatives alike.
How We’re Different than other Call Answering Service Providers
Our call center has a programming department that offers web design and web development to clients dependent on their needs. We work efficiently to deliver quality results to our customers’ needs.
Our call center answering service operates 24/7 throughout the entire year. We make sure that were on top of client needs and expectations. We aspire to make our call center service suitable to our client's schedules, and answer all outbound line with in the first 10 seconds. Once the operator answer, they will stay until it’s completed, not answering another account.
Agent errors are usually the result of poor call center trainings. Our agents are detailed and focused. We value our client’s call time and train our agents to answer professionally and make sure we c all the correct information that includes details and information that our client needs. Our agents are trained to verify phone numbers and spellings of names including email addresses. No discrepancy escapes our sights as the accuracy of the message and call details are recorded in our system to make sure that we can retrieve the information whenever needed.
We as a call center company make sure that our agents are capable enough to do the tasks assigned to them. Our agents are all professionals not only in Educational aspects but also in Work ethics. All of them have customer service and corporate related experiences. Our agents are great speakers and serving the customers with great smile. Our agents also have the character to deal with the customers with attitude. As a client rest assured your on the right track with us.
Noises in call centers are part of the daily routine as agents are busy attending and assisting its customers. The last thing we would want is for these noises to interfere and cause distraction. Each workstation of call answering operators is spaced apart to reduce any background noise. Our careful scheduling ensures that agents or operators are not rushing any phone calls. Our agents are trained to listen and to go through the customer’s concern in detail with good, interactive experience. Our goal is to provide excellent customer service to all our clients.
To learn more about how MR E-SOURCING can help your business or organization with its Call Answering Services, contact us today at (909) 979-1568 or use our Contact Us page for more contact information.
